Returns & Exchanges

At Light Heart Lash, we want you to love your look. If you are not completely satisfied with your purchase, we offer a 30-day return window for unopened and unused beauty products.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack your unused lashes or accessories in their original packaging to ensure they remain undamaged during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.