Frequently Asked Questions
Everything you need to know about your Light Heart Lash experience.
How long do Light Heart lashes typically last?
With proper care and cleaning, our high-quality synthetic and faux mink lashes can be reused up to 20-25 times.
Do you offer international shipping?
Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for lash products?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 30 days of purchase.
How do I clean my false lashes?
Gently remove any adhesive residue with tweezers and use a cotton swab dipped in oil-free makeup remover to clean the lash band. Store them in their original case to maintain their shape.
Are your lash adhesives safe for sensitive eyes?
Our adhesives are formulated to be latex-free and formaldehyde-free, making them suitable for most customers with sensitive eyes. We always recommend a patch test before full application.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.